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Your completion rate is first calculated;

• after attempting and receiving results for eight or more courses, within a Bachelor’s level degree (or higher)
• after attempting and receiving results for four or more courses, within a Diploma (or any other program of a lower level than a Bachelor’s degree)

It is then recalculated on Census Date for each semester thereafter.

In order to calculate your completion rate, you will need to view your Unofficial Academic Transcript (you can do this by logging into , and clicking ‘Generate unofficial transcript’ in the Academic results page).

You can then use the table below to identify whether the courses you have undertaken are considered complete, incomplete or uncounted in the calculation.

Once you have identified which courses are complete and incomplete, you will need to find the number of completed courses by using this formula:

Total number of attempted courses - Number of incomplete courses.

Then, you can use the following formula to determine your current completion rate (the result will be the percentage of your courses that have been successfully completed):

Number of completed courses ÷ Total number of attempted courses x 100.

Now you know your completion rate, what do you need to do?

It’s important to monitor your completion rate throughout your program. However, if your academic results indicate that your academic progress is unsatisfactory, we will also write to you with advice on what action you need to take.

Once you have calculated your current completion rate, refer to the table below for what your next steps should be:

What are your options if your completion rate is below 50%?

Once your completion rate falls below 50%, you will lose your Commonwealth Assistance (both the Commonwealth Supported Place and any HELP loans you may be receiving). Your options are then;

• continue your current program in a Full-Fee Paying Place and pay your fees upfront yourself
• internally transfer into a new program within the ���˴�Ƭ. Your completion rate does not transfer between degrees, so you will be able to access Commonwealth Assistance (HELP loans and CSP) for your new degree. Please note that internal transfer applications are assessed individually, and do take into account your academic suitability.

If you started your program during or after 2022 (this includes commencing a deferred degree that you were offered prior to 2022), then yes, you must meet the completion rate to maintain your CSP and/or HELP loan.

It is first calculated;

• after attempting and receiving results for eight or more courses, within a Bachelor’s level degree (or higher, for example a Master's degree or Graduate Diploma)
• after attempting and receiving results for four or more courses, within a Diploma (or any other program of a lower level than a Bachelor’s degree)

For the purposes of CSP/HELP loan eligibility, your completion rate is recalculated on Census Date each study period, and looks at all courses recorded on your Academic Transcript and their corresponding results (as they appear on Census Date).

Census Date is the last day you can withdraw from a course without it affecting your completion rate, SLE or incurring fees for the course. Every course you are enrolled in on the Census Date will count as Attempted for the purpose of calculating your completion rate and Student Learning Entitlement.

From 1 January 2022, you are entitled to study in a CSP for seven years full time (7 EFTSL) or part-time equivalent, with any higher education provider. This applies to all students who are studying in a CSP and/or receiving a HELP loan, regardless of whether you are commencing a new program or continuing a program you began prior to 2022.

If you use up your entitlement, you will usually need to transfer to a full-fee paying place. All courses that count as Attempted for the purpose of your completion rate in the table above, also count towards your total . There are some situations where you can access additional SLE.

If you have lost your CSP/HELP loan due to a completion rate of less than 50%, then you can regain your CSP and HELP loan for your degree by improving your completion rate to the eligibility requirement of 50% or above. In the meantime, you will need to pay for future courses upfront.

As you pass more of your courses, your completion rate will improve. If your completion rate is already close to 50%, or you feel you’re not on track to pass, you may want to consider the following;

• accessing any of the wide range of Academic Support Services at the ���˴�Ƭ, including: 
  • Maths Learning Centre,��
  • Writing Centre,��
  • Peer-Assisted Study Sessions�����Ի�
  • study tips from Student Health and Wellbeing
• ��������������Բ���Counselling Support for help with study strategies
• if you have a medical condition or disability, ��������������Բ���Disability Support to make for help making reasonable accommodations to the way you study
• changing the way you study by reducing your study load, taking leave from study, or changing your program.

For any support with improving your completion rate and implementing strategies to aid with this, please  to book an appointment with a Student Success Advisor.

Every course you pass increases your completion rate – so reducing your study load to spend more time focussing on fewer courses at once can be a good option.

You may want to reduce your study load in order to give you more time for things other than study, and allow you to spend your study time focussing on fewer courses. If you have not yet attempted eight courses of study within your degree (or four courses if you are studying a program lower than Bachelor’s level), increasing your completion rate by reducing your study load may also delay the assessment of your CSP/HELP eligibility, giving you extra time.

If you also receive Centrelink benefits it’s important to understand how changing from full-time to part-time study impacts this. For more information about how this may impact your Centrelink, book an appointment with .

Please see “What can you do to improve your completion rate” above.

Census Date is the last day you can drop the courses you’ve enrolled in without it affecting your completion rate, SLE or incurring fees.

If you withdraw from a course after Census Date, you will incur fees for the course and you will receive either a Withdrawal No Fail (WNF) or Withdraw Fail (WF) grade. Any course with either of these grades will count as attempted and incomplete, and will lower your completion rate.

If you have received a fail grade for a course and disagree with it, then you can appeal the mark or grade via the Student Grievance Resolution process.

If you repeat a failed course, every time you take that course will be counted as another attempt.

No, your completion rate calculation applies only to your current program and does not transfer with you to other programs or applications for the purposes of CSP/HELP eligibility. Instead, each application or transfer will be assessed on the entry requirements of the program and academic suitability.

All attempted courses, regardless of your completion rate, will count towards your Student Learning Entitlement.

You don’t need to do anything ‘extra’ to prove you are a genuine student – just engage in your studies. We will take the following into account when assessing whether you are a genuine student:

• how often you log into MyUni
• how actively you participate in classes
• whether you complete your assignments
• whether the contact information you have given us is correct

Low completion rates may still impact you if you are an International Student in the process of gaining Australian residency.

Once your residency is approved, then you will then become a Domestic Student. When this occurs, the University will assess whether you are eligible for a CSP and/or HELP loan, and will consider your completion rate in the process.