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Our key responsibilities are:

• assisting students and staff with the interpretation and implementation of student-related policies
• providing advice to students and staff on grievance and complaint procedures
• providing support to students and staff on student conduct procedures (including academic integrity)
• providing advice and executive support for the Student Misconduct Tribunal and Student Complaint and Appeals Committees
• negotiating settlement agreements for complaints in with internal parties only as part of the Student Complaint Resolution Process
• investigating misconduct - reports of misconduct by University staff or students
• participating in Policy Working Groups on the development of University student-related policies
• reviewing decisions in relation to Special Circumstances - Repayments, Remissions and Re-credits
• monitoring, assessing and reporting on trends and systemic issues identified in Internal University Appeals, against academic and administrative decisions, to generate improvements and implement preventative mechanisms where possible.