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University Telephone User Instructions

Operating instructions

The following instructions provide basic details on how to use University telephones. For further information on telecommunications, please refer to the Telecommunications Services website.

To make a call

• Internal: Lift handset, dial the 5 digit extension number
  • Internal calls to Switchboard: Lift handset, dial 9
• External: Lift handset, dial 0, then the telephone number

Note: If you are unable to make external calls from your phone, simply call the Technology Service Desk on 33000 to change your calling access.

How do I know if I have external calling access?
If you do not have external access, 'number barred' will display on your telephone screen and you will hear an engaged signal after you have dialled the first 3 digits (i.e. you will be unable to dial the whole phone number without hearing the engaged signal)

How can I change my calling access?
If you are unable to make external calls from your phone, simply call the Technology Service Desk on 33000 to change your calling access. For more information on the types of calling access, please see the Telecommunications Services website.

How do I dial an overseas number from my desk phone?
Dial (O) for an outside line followed by the International Access Code (0011), the countries calling code and then the phone number. Some common examples are:

To transfer a call

1. Press the recall or flash button.
2. Wait for dial tone.
3. Dial the extension number.
4. Wait for answer, announce the call, then hang up.
5. If no answer, press 2 to regain the original call.

To put a call on hold (while making an enquiry)

1. Press the RECALL/flash/Inquiry button.
2. Wait for dial tone.
3. Dial the extension number.
4. Make the enquiry.
5. Return to original call by pressing 2.

To divert a call (follow me)

Your calls will be diverted to the nominated extension without first ringing at your phone.

1. Lift handset.
2. Wait for dial tone.
3. Key *21*
4. Dial the extension to which you want your calls diverted.
5. Key #
6. You will receive special dial tone.
7. Replace handset.

To cancel a diversion from your own extension

1. Lift handset.
2. Wait for special dial tone.
3. Key #22#
4. You will receive normal dial tone.
5. Replace handset.

Internal automatic callback

If a called extension is engaged you can request the system to call you back when the extension becomes free. Or if the called extension is unanswered the system will call back when the person returns and uses the phone.

A faster than normal ringtone identifies a callback and you become connected automatically when you lift your handset. The callback functions will be cancelled if you are not called back within 2 hours or if you don't answer within 16 seconds. You may have several callbacks at anytime.

1. Lift handset.
2. Wait for dial tone.
3. Key extension number.
4. Wait for engaged or ring tone.
5. Key 6
6. You will receive verification tone.
7. Replace the handset.

To cancel one automatic callback

1. Lift handset.
2. Wait for dial tone.
3. Key #37* wanted extension number #
4. You will receive verification tone.
5. Replace handset.

To cancel ALL automatic call backs

1. Lift handset.
2. Wait for dial tone.
3. Key #37#
4. You will receive verification tone.
5. Replace handset.

Tie lines

Direct lines from Adelaide University to the following organisations exist.

• CSIRO (Waite Campus) - Dial the 5 digit extension number,
  e.g. To ring the CSIRO enquiry number at Urrbrae (83138400) just dial 38400.
• Department of Primary Industry (Waite Campus) - Dial the 5 digit extension number,
  e.g. To ring the Sustainable Resources enquiry number at Waite (83139500) just dial 39500.
• Royal Adelaide Hospital - Dial 77 followed by the 5 digit extension number.
• IMVS - Dial 76 followed by the 5 digit extension number.