/technology/ en /technology/news/list/2021/08/03/new-service-management-system-launching-soon The implementation offers significant improvements in the way we manage IT service faults and requests across the University using automation, machine learning and intelligent performance analytics. August 03 2021 Helen Foster /technology/news/list/2021/08/03/new-service-management-system-launching-soon /technology/news/list/2021/07/30/new-customer-experience We are going on a journey to improve your customer experience. July 30 2021 admin /technology/news/list/2021/07/30/new-customer-experience /technology/news/list/2021/06/18/servicenow-is-coming-0 From Vision to Value: Making it easier for the University to focus on learning and research June 18 2021 Helen Foster /technology/news/list/2021/06/18/servicenow-is-coming-0