Student Complaint Resolution Policy
Overview:
The University is committed to providing services that deliver an excellent and rewarding student experience. This policy refers to the formal process by which a Student may pursue a Complaint about a decision or determination made by members of University staff or related parties who represent or act on behalf of the University, including Education Agents. This includes decisions or determinations which involve the exercise of academic judgement, administrative matters and the provision of services and facilities.
Note
Student Grievance Resolution Policy
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Related Procedures, Forms
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Administration, Approval and Review
RMO File No. 2022/7506 Policy custodian Deputy Vice-Chancellor and Vice-President (Academic) Responsible policy officer Director, Student Life, Division of Academic and Student Engagement Endorsed by Academic Board on 1 November 2023 Approved by Vice-Chancellor and President on 13 November 2023 Related Policies Information Management Policy
Student Misconduct Policy
Student Misconduct Rules
Privacy Policy
Privacy Management Plan
Responsible Conduct of Research Policy
Research Misconduct ProcedureRelated legislation Educational Services for Overseas Students Act 2000 National Code of Practice for Providers of Education and Training to Overseas Students 2018 Higher Education Support Act 2003 Higher Education Standards Framework (Threshold Standards) 2021 Superceded Policies Student Grievance Resolution Policy Effective from 1 January 2024 Review Date 31 December 2026 Contact for queries about the policy Student Life, Mr Michael Physick, tel 33191 or michael.physick@adelaide.edu.au Division of Academic and Student Engagement
Please refer to the Policy Directory for the latest version.
To link to this policy:
Please use the following URL instead of linking to individual documents:
/policies/4443
/policies/4443