Designing the Customer Experience /pace/ en Pivoting, disruption, and the customer experience /pace/news/list/2020/08/06/pivoting-disruption-and-the-customer-experience What can we learn about innovation and the customer experience from companies that pivot during periods of significant disruption? August 06 2020 Brooke Lee /pace/news/list/2020/08/06/pivoting-disruption-and-the-customer-experience