Why Emotional Intelligence is the Must-Have Leadership Skill

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As a leader, you鈥檙e looking to influence a broad group of people and move them forward to meet shared objectives. Yes, it helps to have a reasonable IQ to achieve this, but it鈥檚 your emotional intelligence, or EQ, that really counts.

In the 1990s, the buzz phrase emotional intelligence entered the vernacular thanks to Daniel Goleman鈥檚 legendary book 鈥楨motional Intelligence: Why it can matter more than IQ鈥.

Far from a passing fad, emotional intelligence is an increasingly critical skill for effective leaders in a world where physical and manual work has been surpassed by work that involves human interaction. So much so, the 2020 World Economic Forum identified emotional intelligence as the 6th most important skill for leaders.

In this episode of , Lorraine Caruso, an EQ expert and facilitator for Professional and Continuing Education (PACE) at the 成人大片, explores how the best leaders display emotional intelligence competencies that align with human motivation, to build harmonious and successful work environments.

鈥淟eaders who understand that business is about how well we handle ourselves and our relationships have an unquestionable competitive edge in the modern market,鈥 Lorraine said.

And EQ at work isn鈥檛 just about being liked or being friendly. It鈥檚 about intentional leadership and having the skills to:

  • Deliver difficult feedback
  • Sit at a table and ruffle feathers from time to time
  • Drive change and understand the human influences and motivations to accept change
  • Communicate with intent and have your messages received effectively 

Four domains of EQ 

Lorraine focusses on Daniel Goleman's four domains of Emotional Intelligence in PACE鈥檚 upcoming two-day course, .

Self-awareness:

  • Taking a 360 degree view of yourself and how you鈥檙e perceived in the workplace
  • Understanding your own emotions, strengths, needs and drives and how these influence the way you interact with people
  • Being honest with yourself about how your communication is being received

Self-management:

  • The ability to control your emotions and present as a 鈥榬easonable鈥 person
  • Exercising emotional self-control to create an environment of trust and fairness

Social awareness

  • The ability to show empathy and put yourself in someone else鈥檚 shoes
  • Awareness of how people are influenced and connected in your organisation (organisational awareness) 

Relationship Management

  • Building effective coaching, mentoring and peer-to-peer relationships that inspire great work

Attributes of leaders with high EQ

 Lorraine says it鈥檚 easy to pick leaders who understand the importance of good EQ. They鈥檒l generally display the following attributes. They will:

  • Seek out information and listen without interruption
  • Seek to understand what is being said and suspend judgement before formulating a response
  • Think before they speak 鈥 they carefully consider their words, tailor them to the recipient and think about how they will be received
  • Display emotional self-control 鈥 they don鈥檛 knee-jerk respond to the email, they sit on it, consider it with intent, and respond in a way that aims for a win-win outcome
  • Have an ego that is in check
  • Be values driven

Want to know more about EQ?

Enrolments are still open for PACE鈥檚 two-day Emotional Intelligence At Work short course. Find out more about the course which runs from Wednesday, 15 November to Thursday, 16 November.

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