成人大片

Max is a Management Educator and Consultant with extensive experience teaching MBA, Executive Education and Management Development Seminars and as a hands-on practitioner, consulting to major corporations on a range of Operational Excellence issues, throughout Australia, the US, Middle East, UK, Western Europe and Asia.

Max Zornada is an Adjunct Lecturer in the 成人大片 Business School where he currently teaches Operations Management and Business Performance Improvement in the MBA Program. He has taught Project Management, Quality Management, E-Business and Managing Innovation and Technology, and Statistical and Quantitative Thinking. He also delivers the “Business Fundamentals” modules in the Professional Management Program for the Executive Education Unit and the Lean Six Sigma Yellow Belt Advanced, Green Belt and Black Belt programs.

He has presented the TQM and Data Analysis and Statistical Business Modelling subjects in the Australian Graduate School of Management's (AGSM), University of New South Wales, Executive MBA and is a member of the AGSM’s Operations Excellence Executive Education team. Max was a Visiting Professor in the MBA program at the Consorzio MIP at the Politecnico di Milano in Milan early in 1998, where he taught Business Process Reengineering.

Max is also the Director of the Australian based Management Consulting and Education firm Henley Management Group. In this capacity he has presented many in-house Executive Programs for major corporations on topics such as Business Process Improvement, Six Sigma, Lean Thinking, The Balanced Scorecard, Operations Management, Project Management, Work Management in Australia and internationally.
Prior to founding HMG, Max spent several years with the London based international management and technology consultancy PA Consulting Group, after holding various managerial and professional engineering positions in the chemicals processing and petrochemicals industry with Adelaide and Wallaroo Fertilisers, ICI and Santos.

Based in Adelaide, Max maintains an active local, Australian and International consulting and Management Education practice, with a focus on capital intensive (petrochemical, energy and chemicals) businesses, and business improvement in financial services and services organisations in general. In recent years, a major focus of his consulting activity has been Six Sigma, Lean Thinking and Process Improvement implementation across a broad range on industries, including financial services transaction processing centres, telecommunications, aerospace, IT and mining.

By the end of this course student will be able to:

1. Apply contemporary concepts and methodologies to improve business performance and operational capabilities
2. Explain and apply Six Sigma and Lean process methodologies, supporting tools and techniques to an identified workplace problem.
3. Demonstrate excellent communication skills and a collaborative approach to work.
4. Identify opportunities for business improvement and diagnose the need for change.
5. Make business decisions and provide justification.

Text Book:
There is no recommended textbook for this subject. A comprehensive course pack will be provided for this subject. The reference book listed below has been used as a textbook for this subject in the past. However, due to the significant increase in price during the past 2 years it is now longer recommended as an essential book.


Reference Book:
• James R. Evans, William M. Lindsay, (2011) Managing for Quality and Performance Excellence, 8th Edition ISBN-10:0-324-78320-5 ISBN-13: 978-0-324-78320-9, Thomson Learning.

3.2 RECOMMENDED RESOURCES
Six Sigma and Lean Specific:
• Pyzdek, Thomas (2003) The Six Sigma Handbook, McGraw Hill
• Gygi, Graig., DeCarlo, Neil., and William, Bruce (2005) Six Sigma for Dummies, Wiley Publishing Inc.
• Gygi, Graig., DeCarlo, Neil., and William, Bruce (2005) Six Sigma for Dummies Workbook, Wiley Publishing Inc.
• Liker, Jeffrey K. and Meier, David (2005) The Toyota Way, McGraw-Hill
• Liker, Jeffrey K. and Meier, David (2006) The Toyota Way Field Book, McGraw-Hill
• DeCarlo, Neil (2007) A Complete Idiot’s Guide to Lean Six Sigma, Penguin Group
• George, Michael L., Rowlands, David., Prices, Max and Maxey, John (2005) The Lean Six Sigma Pocket Tool Book, McGraw Hill
• Womack, James P., Jones, Daniel T. and Roos, Daniel (2007) The Machine That Changed the World (2007 reprint of 1990 book), Free Press.
• Womack, James P. and Jones, Daniel T. (2003) Lean Thinking, Simon and Schustster.
• Womack, James P. and Jones, Daniel T. (2005) Lean Consumption, Simon and Schuster.
• Sayer, Natalie J. and Williams, Bruce (2007) Lean for Dummies, Wiley Publishing.
• Breyfogle III, Forrest W., Implementing Six Sigma, John Wiley & Sons, Inc.
• Pande, Peter S., Neuman, Robert P. and Cavanaugh, Roland R. , The Six Sigma Way
• Pande, Peter S., Neuman, Robert P. and Cavanaugh, Roland R. , The Six Sigma Way Team Fieldbook
• Gitlow, Howard S., Levine, David. And Popvich, Edward A. (2006) Design for Six Sigma for Green Belts and Champions, Prentice Hall.

Statistics Specific
• Levine, David M., (2006) Statistics for Six Sigma Green Belts with Minitab and JMP, Prentice Hall.
• Berenson, Mark L., Levine, David M., and Krehbeil, Timothy C. (2006) Basic Business Statistics, Concepts and Application, Prentice Hall.
• Berenson, Mark L., Levine, David M., and Ramsey, Patricia P. (1995) Business Statistics for Quality and Productivity, Prentice Hall.
• Keller, Gerald (2005), Statistics for Management and Economics, 7th Edition, Thomson Learning.
• Devor, Richard E., Chang, Tsong-how, Sutherland, John W. (2007) Statistical Quality Design and Control, 2nd Edition, Pearson Prentice Hall.

Business Improvement and Team Work
• Pfeffer, Jeffrey and Sutton, Robert I. (2006) Hard Facts, Dangerous Half-Truths and Total Nonsense – Profiting from Evidence-Based Management, Harvard Business School press.
• Harrington, J (1991) Business Process Improvement, McGraw Hill.
• Joiner, Brian (1996), The Team Handbook, 2nd Edition, Straus Printing Company
• Scholtes, Peter R., The Leader’s Handbook.
• Goldratt, Eliyahu M. and Cox, Jeff. The Goal, Gower.
• Weisbord, Marvin. Productive Workplaces
.

Magazines:
• Quality Progress Magazine, published by ASQ (American Society for Quality)
• iSixSigma Magazine, published by iSixSigma
• Harvard Business Review (occasionally)

Web Sites
www.iSixSigma.com